This Privacy Policy explains how 009bet collects, processes, stores, shares, and protects the personal data of every registered player and site visitor in Bangladesh. We are committed to handling your information with transparency, care, and strict confidentiality in accordance with applicable data protection principles.
009bet is Bangladesh's dedicated online casino and sports betting platform, providing players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar with access to over 1,200 casino games, a comprehensive cricket and sports sportsbook, and seamless local payment integration via bKash, Nagad, Rocket, and Upay.
The protection of our players' personal data is a matter we treat with the same seriousness that we apply to the security of their funds. This Policy sets out our full data practices in plain, accessible English so that every player can make informed decisions about their engagement with the 009bet platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which are available on the 009bet website.
009bet collects personal data that is necessary to provide a safe, compliant, and fully functional gambling service. The categories of personal data we collect are set out in the table below:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, National ID number, passport number, photograph | Yes — required for account verification |
| Contact Data | Mobile number, email address, residential address (district, city, postcode) | Yes — required for account creation |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, bank account details, transaction history, deposit and withdrawal amounts | Yes — required for payment processing |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, wagering activity | Yes — required for account operation and responsible gaming |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login history | Yes — collected automatically |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Collected when you contact support |
| Preference Data | Responsible gaming limits set by the player, marketing communication preferences, language and display settings | Collected when you configure your account |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required to fulfil a legal obligation (for example, processing a self-exclusion request that references a gambling-related health concern).
009bet collects your personal data through the following channels:
Data you provide directly when you register an account, complete identity verification, make a deposit or withdrawal request, contact our support team, respond to a survey, or participate in a promotion. This includes all information entered into forms, uploaded documents, and messages sent to 009bet.
Data collected automatically as you browse and interact with the 009bet platform, including IP addresses, device identifiers, browser fingerprints, clickstream data, session duration, pages visited, and game interaction events. This data is captured through server logs, cookies, and similar tracking technologies — see Section 7 (Cookies & Tracking) for full details.
Data received from trusted third-party partners in limited circumstances, including:
009bet processes your personal data for the following purposes. Each purpose is linked to a specific legal basis described in Section 5:
009bet processes personal data on the following legal bases:
009bet may share your personal data with the following categories of recipients:
Financial transaction data is shared with bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial services data protection requirements.
Identity documents and verification data may be shared with third-party KYC and AML service providers for the purpose of confirming your identity, age, and the legitimacy of payment methods. These partners are contractually bound to use your data only for the specified verification purpose.
Game session data (player ID, bet amounts, game outcomes) is shared with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver their games, resolve disputes, and maintain game integrity logs. These studios operate under binding data processing agreements with 009bet.
009bet will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or legal process. In cases involving suspected money laundering, fraud, or underage gambling, 009bet may proactively report relevant data without prior notification to the affected account holder.
In the event of a merger, acquisition, or sale of all or part of 009bet's business assets, personal data held by 009bet may be transferred to the successor entity as part of that transaction. Affected players will be notified of any such transfer and the applicable privacy terms of the acquiring entity prior to their data being transferred.
009bet uses cookies and similar tracking technologies to operate the platform, improve user experience, and maintain security. The types of cookies we use are:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintain your login session, remember your preferences, and enable core platform functions such as the game lobby and cashier | Session / up to 30 days |
| Analytics Cookies | Collect anonymised usage data to help us understand how players navigate the platform and identify areas for improvement | Up to 12 months |
| Security Cookies | Detect and prevent fraudulent logins, bot activity, and suspicious session behaviour | Session / up to 7 days |
| Preference Cookies | Remember your display settings, responsible gaming configuration, and communication preferences | Up to 12 months |
Essential and security cookies are strictly necessary for the operation of 009bet and cannot be disabled without preventing core platform functions from working. Analytics and preference cookies may be declined without affecting your ability to access games or make transactions. You can manage cookie preferences through your browser settings at any time.
009bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.
009bet employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, 009bet will notify affected players without undue delay using the contact details held on their account.
As a data subject whose personal information is processed by 009bet, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the details provided in Section 14.
You have the right to request a copy of the personal data that 009bet holds about you, along with information about how it is being processed. We will respond to valid access requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it without undue delay. You may also update many details directly through your account settings.
You may request that we delete your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected. This right is subject to our legal obligations to retain certain data, such as AML and KYC records.
You may request that we restrict the processing of your personal data in specific circumstances, such as while the accuracy of data you have disputed is being verified. During a restriction, we may store your data but not actively process it.
Where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
009bet will not charge a fee for responding to rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded, repetitive, or excessive, or where fulfilling the request would conflict with a legal obligation.
If you believe that a minor has registered an account on 009bet, please report this to our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.
The 009bet platform may contain references to third-party game providers and payment partners. While these relationships are integral to our service delivery, 009bet is not responsible for the privacy practices of third-party platforms or services that operate outside the 009bet domain.
Game content delivered by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) is subject to those studios' own data practices in addition to our binding data processing agreements with them. We recommend reviewing the privacy policies of any third-party service with which you interact directly and independently of the 009bet platform.
009bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered players via the contact details held on their account.
Your continued use of the 009bet platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you remain informed about how we protect your data. If you do not accept the revised Policy, you must cease using the platform and contact our support team to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 009bet, please contact our dedicated data privacy support team through one of the following channels:
009bet aims to acknowledge all written privacy enquiries within 48 hours and to resolve them within 30 calendar days. For complex requests — such as subject access requests involving large volumes of data, or erasure requests requiring legal review — we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for it.
If you are not satisfied with how 009bet has handled your personal data or responded to a rights request, you have the right to lodge a complaint. We encourage you to contact us first so that we have an opportunity to address your concern directly before any escalation.
Every byte of data exchanged between your device and 009bet is protected by 256-bit SSL/TLS encryption — the same standard used by leading financial institutions. Your bKash wallet details, identity documents, and login credentials are never transmitted in plain text.
009bet does not sell, rent, or trade your personal information to marketing firms, data brokers, or any third party for commercial purposes. Your data is used exclusively to operate your account, process payments, and comply with legal obligations — nothing more.
009bet respects your rights as a data subject. You may request access to your data, ask for corrections, withdraw marketing consent, or request account deletion at any time by contacting our support team. Rights requests are handled within 30 days at no charge to you.
Your personal data within 009bet's systems is accessible only to authorised personnel who have a specific, documented need to process it. All internal data access is logged, monitored, and subject to regular access reviews. Zero tolerance for unauthorised internal access.
We keep your data only as long as legally required or operationally necessary. Standard account data is retained for 5 years post-closure in line with AML obligations, then securely deleted or anonymised. We do not hold personal data indefinitely without a clear legal basis.
009bet only sends promotional communications to players who have explicitly opted in. Every marketing message includes clear opt-out instructions. Opting out is immediate and permanent — we will not re-enrol you without a fresh, specific consent action from you.
Your privacy is protected. Now discover everything 009bet has to offer — from live cricket betting and premium slots to an immersive live casino experience, all backed by instant bKash and Nagad payouts for Bangladesh players.
18+ only. Gambling involves financial risk. Please play responsibly.